Errors and their meanings

	Problem	Visualization	Reason	How to fix

	Problem	Visualization	Reason	How to fix
1	I cannot add the dynamic element into the editor area.		A dynamic element is added outside a container-kind element (Collection Container, Table Container, Aggregation, Current User Container).	Place any container-kind element into the editor first, and repeat dragging of the required element into it.
2	I cannot add any content into the header/footer.		Any type of elements is added outside the header or footer area in the Header or Footer pages accordingly.	Place a required element into the header or footer (depending on the opened page).
3	I cannot save the template or generate a report because of some kinds of errors in the template.		A dynamic element was not bind in the Data tab and the field validation failed after pressing “Save” or “Generate”.	Go to the element which failed validation Select it Open the Data tab Bind the element Repeat it with every highlighted element.
4	I see the request for setting up the service account every time I create a template.		A Connected App was not set up in the Organization settings.	Open Org settings → AscendixRE CRM tab Enter any valid email and save it for Editors: ask the colleague with the role “Manager” to handle this issue.
5	I cannot use Customizable maps		The Google Maps API key was not added in the Organization settings.	Open Org settings → Google APIs Follow the instruction to generate a Google Maps API key or use the existing one Paste this key into the field in the tab and validate it Once validated, save the new settings for Editors: ask the colleague with the role “Manager” to handle this issue.
6	I cannot send the testing email		lost connection to the Internet the email authentication failed there’s an SMTP port problem the SMTP settings are mistaken firewall or antivirus issues	check the Internet connection check the firewall connection repeat sending the testing email somtimes later If this behavior repeats, contact our Support team (support@ascendix.com).
7	I cannot generate a preview/publication/download a report		lost connection to the Internet technical issues	Try again later. If this behavior repeats, contact our Support team (support@ascendix.com).
8	I cannot submit the form in Microsite		a Connected App was not set up in the Organization settings. the required fields for the source of data were not delivered from the form	Open Org settings → AscendixRE CRM tab Enter any valid email and save it for Editors: ask the colleague with the role “Manager” to handle this issue add all the required fields of the Object in Salesforce to the form